This help article explains how to set up payment accounts and configure rent collection settings in MagicDoor.

Inside, you'll find:

• Adding a credit or debit card to your account
• Linking a bank account using Plaid
• Enabling online, ACH, and card payments
• Selecting the bank account to receive rent deposits
• Configuring partial payment options
• Setting up fees for failed rent payments
• Managing rent payment notifications

Use this article as a reference when onboarding your account for the first time or adjusting how rent is collected across your portfolio.

Step 1: Add a Credit or Debit Card

To add a card to your account, navigate to the payment settings section.

• From the left-hand menu, click Settings.

• Select Payment Account from the settings dashboard.

• Click Add Credit/Debit Card on the left side.

  

• Fill out your card details and click Save Card.

Once saved, your card will appear below the Add button.

Step 2: Link a Bank Account Using Plaid

To enable secure bank transfers, connect a bank account through Plaid.

• From the left-hand menu, click Settings.

• Select Payment Account from the settings dashboard.

• Click Add Plaid Account on the left side.

• Fill in your Plaid account details and click Save.

  

Step 3: Navigate to Rent Payment Settings

With your payment accounts set up, configure how rent is collected across your properties.

• From the left-hand menu, click Settings.
• Select Rent Payment from the settings dashboard.

Step 4: Enable Main Payment Options

Make sure the following three settings are toggled on to allow tenants to pay rent through the portal:

• Allow Online Payments: enables tenants to make rent payments through the tenant portal
• Allow ACH Payments: enables bank transfer payments
• Allow Card Payments: enables credit and debit card payments

Step 5: Select the Bank Account to Receive Rent

Choose which account rent payments will be deposited into once collected.

• Go to the Bank Account to Receive Payments dropdown.

• Select the account where rent should be deposited.

  

  Note: This setting only affects future payments and requires the account to be linked via Plaid or Stripe.

You can also specify how many days before the due date rent bills should be posted to tenants. Adjust this number to match your preferred billing schedule.

Step 6: Configure Partial Payments (Optional)

If you want to offer tenants the flexibility to split their rent into multiple payments, enable the partial payments option.

• Toggle on Allow Partial Payments.

• Choose a minimum payment type:

  • Fixed Percentage: tenant must pay at least a set percentage of the total rent
  • Fixed Minimum Amount: tenant must pay at least a specific dollar amount

• Enter the corresponding percentage or amount.

  

With partial payments enabled, tenants can pay one portion at the beginning of the month and the remainder later. If you prefer tenants to pay in full each time, leave this toggle off.

Once all settings are configured, click Save.

Step 7: Set Up Rent Payment Failure Fees (Optional)

---

To protect your revenue and cover processing costs when a payment fails, configure automatic fees for each failure type. Scroll down the Rent Payment settings page to the Rent Payment Failure Fee section.

Toggle on the setting if you want to charge fees for failed transfers, then configure each of the following:

• NSF Fee: charged when a tenant's payment fails due to insufficient funds. Select the Chart of Accounts for the NSF fee and enter the amount.
• Return Fee: applies when a payment is returned. Select the return fee Chart of Accounts and enter the amount.
• Failed ACH Payment Fee: applies when an ACH payment fails for reasons other than insufficient funds. Select the Chart of Accounts and enter the fee amount.
• Credit Card Dispute Fee: applied when a tenant disputes a credit card charge. Select the Chart of Accounts and enter the fee amount.

Once all fee types are configured, click Save.

Step 8: Configure Rent Payment Notifications

Choose whether to receive notifications when rent payments are collected.

• Toggle Send Rent Received Notifications on or off.
• Select your preferred delivery method: text or email.
• Click Save.

Need Help With Payment Settings?

If you have questions about payment accounts or rent collection settings, our support team is here to help.

👉 Contact us anytime at support@magicdoor.com

📞 Call us at: (888) 887 - 8780 (9:00 AM – 5:00 PM PST)